You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious beliefs, personal attributes or the nature of your health problem. In return we ask you to realise that we are trying to satisfy the needs of all our patients and would appreciate your cooperation.
Clinical Staff will advise you of the treatment they think appropriate which you may discuss if you wish. No care or treatment will be given to you without consent.
You have right to access your medical records written after 1 November 1991, subject to any limitation in the law. Please ask the receptionist for any further details.
People involved in your care will give you their names and ensure you know how to contact them.
It is very important that you notify us of any changes to names, address and telephone numbers. Please note that if you move out of our practice area, it will be necessary for you to register with another GP locally. A map of our area is displayed in reception.
It is our responsibility to give you advice and treatment. For the interest of your health it is important for you to understand all the information. Please ask us if you are unsure of anything.
We aim to see patients within 20 minutes of their appointment times, if not you are entitled to an explanation. We will hope you bear with us, as some patients can take longer than their scheduled appointment time.
If a doctor agrees that a referral to a Specialist is necessary, you be given a choice of the hospital. You can then make an appointment to see a specialist and the details of the booking telephone number will be provided.