Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use Patient Access Monday to Friday from 8am to 6:30pm. We will respond within 4 hours during opening times
• phone us on 020 8524 6355, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use Patient Access Monday to Friday from 8am to 6:30pm. We will respond within 4 hours during opening times
• phone us on 020 8524 6355, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 020 8524 6355, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. If exceptionally you cannot come to the surgery and you are enquiring about a home visit, please call reception as early as possible before 10:30.

Traditionally requests for home visits are for housebound or patients who are too ill to visit the practice. Your GP will visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We are a training practice affiliated to King's College and Queen Mary’s & Westfield School of Medicine. Undergraduate medical students are trained in the Community Module of Medical Education.

Medical students and doctors in training are based at the surgery from time to time.We also employ fully qualified doctors in the last stage of their preparation to become GPs.

As a resident in Waltham Forest most referrals from the surgery will be made to Bart's Health hospitals. Please click on the link to see hospitals in the Bart's Health;

https://www.bartshealth.nhs.uk/our-hospitals

If you would like to cancel, change or have any general queries about your appointment at any of the Bart's Health hospitals please contact AIRS (Access Issues Resolution Service)

The trust is committed to responding within 24h hours and endeavour to find a solution within 5 working days

Tel: 020 7377 7074

Email: BHNT.AIRS@nhs.net